Frequently Asked Questions
Answers to the questions our customers ask most. Can’t find what you’re looking for? We’re just a message away.
What areas do you serve?
CleanCare Agency Jamaica serves customers across multiple parishes and towns, including Kingston, St. Andrew, Montego Bay, Ocho Rios, Portmore, Mandeville, Negril, and Spanish Town. If you’re unsure whether we cover your location, contact us and we’ll be happy to confirm.
Do customers provide cleaning supplies?
Our team comes fully equipped with professional-grade cleaning products and equipment. If you have specific products you prefer due to allergies or personal preference, let us know and we’re happy to accommodate.
Are appointments available on weekends?
Yes. Saturday appointments are available during regular hours from 8:00 AM to 6:00 PM. We are closed on Sundays.
How are prices calculated?
Pricing is based on property size, service type, the condition of the space, and service frequency. We provide free, no-obligation quotes tailored to your needs.
Can customers schedule recurring cleaning?
Absolutely. We offer weekly, biweekly, and monthly plans tailored to your property and preferences, with consistent service and priority scheduling.
What happens if an appointment must be rescheduled?
We understand plans change. Contact us as soon as possible — ideally at least 24 hours in advance — and we’ll arrange an alternative time.
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